DVS Services IT Support Support Options
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At DVS IT we understand that every business is different. So we have developed three basic support options which can be tailored to meet your individual requirements.

Which ever option you choose you can rest assured that DVS IT support engineers are technically qualified & security cleared to government standards. Above all our engineers are focused on taking away your IT headaches, allowing you to focus on your business.

Suggested Option One:

DVS IT provide support for all IT and Telephony related issues.

Features’ of Option One

  • 24Hr Support
  • Initial systems health check & security audit
  • Unlimited helpdesk calls
  • Unlimited engineer site visits where required
  • Proactive monitoring & management of your servers & network
  • DVS IT manage the deployment of Microsoft Patches & Updates to servers & pc's
  • Management of Antivirus deployment and updates
  • Dedicated account manager
  • Monthly reporting packs
  • Partnership Roadmap
  • Access to our Prince2 certified Project Management & Consultancy department
  • Online backup service
  • Access to our Business Continuity & Disaster Recovery Suite

 

Suggested Option Two:

Features’ of Option Two

  • 24Hr Support
  • Initial systems health check & security audit
  • Unlimited helpdesk calls via nominated company personnel
  • Unlimited engineer site visits where required
  • Proactive monitoring & management of your servers
  • DVS IT manage the deployment of Microsoft Patches & Updates to servers
  • Dedicated account manager
  • Monthly reporting packs
  • Partnership Roadmap
  • Access to our Prince2 certified Project Management & Consultancy department

*Online Backup and access to the DVS IT Business Continuity & Disaster Recovery Suite can be added as an extra to this option

 

Suggested Option Three:

DVS IT Pre-paid support vouchers allow businesses to purchase support as and when they require it.

  • Vouchers can be purchased on an hourly basis or an a Project basis
  • Vouchers do not expire and can be redeemed via a simple reference number
  • Vouchers can only be redeemed during normal working hours

 

For more information or to discuss your individual support needs please contact us on 029-20695020 or alternatively email any queries to This e-mail address is being protected from spambots. You need JavaScript enabled to view it